Individuals involved in handling claims in California are required to complete training on the fair claims settlement practices regulations or submit a sworn statement attesting to having read and understood the regulations by September 1 each year, and have a copy with them at all times when handling California claims.

This brief training highlights the most pertinent provisions in the regulations and provides a copy of Title 10, Chapter 5, Subchapter 7.5 Section 2695.

This training is offered exclusively as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

At the completion of this course, you receive a certificate that should be printed, signed and dated to comply with CA regulations that you attest to having reviewed and understood the regulations.

Individuals involved in handling claims in California are required to complete training on the fair claims settlement practices regulations or submit a sworn statement attesting to having read and understood the regulations by September 1 each year, and have a copy with them at all times when handling California claims.

This brief training highlights the most pertinent provisions in the regulations and provides a copy of Title 10, Chapter 5, Subchapter 7.5 Section 2695.

Upon successful completion of all of the training modules, return to this page to print, sign and date your certificate and retain for your records.

SPECIAL NOTE FOR EBERL ADJUSTERS:

If you are on the Eberl Claims Service roster, please do not register for this course. You will need to log in to the Learning Center in the Eberl app and register for the course there in order for the training to post to your adjuster profile. If you have any questions, please email us at training@eberls.com.

Please review the following to assist with your navigation through the student portal and important information before printing your certificate.

NOTE: This course has been developed solely for California FAIR Plan Property Insurance adjusters. If you are interested in completing CA Fair Claims Settlement Practices training and you are not a FAIR Plan adjuster, please register for our public version of this course instead, at this link. If you are a company or organization looking for a group license with reporting, please contact us for more information.

Individuals involved in handling claims in California are required to complete training on the fair claims settlement practices regulations or submit a sworn statement attesting to having read and understood the regulations by September 1 each year, and have a copy with them at all times when handling California claims.

This brief training highlights the most pertinent provisions in the regulations and provides a copy of Title 10, Chapter 5, Subchapter 7.5 Section 2695.

Upon successful completion of all of the training modules, return to this page to print, sign and date your certificate and retain for your records.

This training is offered exclusively as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

For more information on this program, please visit the certification page.

This training is composed of 8 required modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.

An additional module including an overview of Xactanalysis functions is available for those needing additional training with this application.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and the timeline for completion in order to remain in good standing with your FAIR Plan training requirements.

The chart below indicates your progress in the completion of the Field Adjuster Training & Certification.

At the completion of this course, you receive a certificate that should be printed, signed and dated to comply with CA regulations that you attest to having reviewed and understood the regulations. Once this module is complete, you will have completed all of the required modules in the FAIR Plan adjuster training program and may proceed to the final assessment by visiting the Courses tab on your student profile.

We suggest you review the short video below to assist you in finding your way around the CATI student portal.

This course will guide you through an understanding of Smoke and Ash claim handling guidelines.

Objective:

The purpose of this operations guideline is to provide direction for examining losses where claims for smoke damage are being made.

This training module is offered exclusively as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

For more information on this program, please visit the certification page.

This training is composed of 8 required modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.

An additional module including an overview of Xactanalysis functions is available for those needing additional training with this application.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and the timeline for completion in order to remain in good standing with your FAIR Plan training requirements.

The chart below indicates your progress in the completion of the Field Adjuster Training & Certification.

At the completion of this course, you receive a certificate and may proceed to the next course in the queue by visiting the Courses tab on your student profile. You must take the courses in the order listed above.

We suggest you review the short video below to assist you in finding your way around the CATI student portal.

This course will guide you through the process of how to prepare for and craft a comprehensive Quality First Contact in compliance with California FAIR Plans procedures and expectations.