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Home California Fair Claims CA FAIR PLAN: FAIR CLAIMS SETTLEMENT PRACTICES CFCP 01 Introduction to California Fair Claims Practices

Course Lessons

CA FAIR PLAN: FAIR CLAIMS SETTLEMENT PRACTICES

365 / 365 Days
1 CFCP 01 Introduction to California Fair Claims Practices
2 CFCP 02 Preamble & Definitions
  • CFCP 02 Preamble & Definitions Quiz
3 CFCP 03 File Documentation
  • CFCP 03 File Documentation Quiz
4 CFCP 04 Representation of Policy Provisions & Benefits
  • CFCP 04 Representation of Policy Provisions & Benefits Quiz
5 CFCP 05 Duties Upon Receipt of Communications
  • CPCF 05 Duties Upon Receipt of Communications Quiz
6 CFCP 06 Standards for Prompt, Fair and Equitable Settlements
  • CFCP 06 Standards for Prompt, Fair and Equitable Settlements Quiz
7 CFCP 07 Additional Standards Applicable to Auto Insurance
  • CFCP 07 Additional Standards Applicable to Auto Insurance Quiz
8 CFCP 08 Additional Standards Applicable to First Party Residential & Commercial Property Insurance
  • CFCP 08 Additional Standards Applicable to First Party Residential & Commercial Property Insurance Quiz
9 CFCP 09 - California Insurance Code §790.03
  • CFCP 09 California Insurance Code Quiz
10 CFCP Resources: California Fair Claims Settlement Practices Regulations
11 CFCP Resources: California Insurance Code §790.03
12 CFP CFCP Conclusion
Return to CA FAIR PLAN: FAIR CLAIMS SETTLEMENT PRACTICES

CA FAIR PLAN: FAIR CLAIMS SETTLEMENT PRACTICES

365 /365 Days
CFCP 01 Introduction to California Fair Claims Practices

Note: You may watch the video below or read the text to complete this lesson.

 

Introduction

Individuals involved in handling claims in California are required to complete training on the fair claims settlement practices regulations or submit a sworn statement attesting to having read and understood the regulations by September 1 each year, and have a copy with them at all times when handling California claims.

This short presentation highlights the most pertinent provisions in the regulations and provides a copy of Title 10, Chapter 5, Subchapter 7.5 Section 2695. Throughout the presentation you’ll have an opportunity to complete short knowledge assessments before proceeding to the next lesson. At the end, you’ll sign the certification that the regulations have been read and understood.

 

Table of Contents

 

  • Preamble §2695.1. – Purpose & Scope of the Regulations
  • Definitions §2695.2. – Definitions of Key Terms in the Regulations
  • File Documentation §2695.3. – Highlights Primary File Documentation Requirements
  • Representation of Policy Benefits §2695.4. – Reviews Requirements to Disclose Policy Provisions and Benefits to Claimants
  • Duties Upon Receipt of Communications §2695.5. – Reviews Obligations of a Licensee When Various Communications are Received
  • Standards for Prompt, Fair & Equitable Settlements §2695.7. – Reviews Requirements for Acceptance or Rejection of Claims, Payment, Suspected Fraud, etc.
  • Additional Standards Applicable to Auto Insurance §2695.8. – Reviews Additional Requirements Related to Auto Repairs, Betterment, etc.
  • Additional Standards Applicable to Property Insurance §2695.9. – Reviews Additional Requirements Related to Property Repairs, Betterment, etc.
  • Insurance Code 790.03

Click to view the full text of the code.


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