Adjusters handling claims for the FAIR Plan must complete IA training to be approved for claim assignments.
This training will ensure that adjusters provide consistent customer service to the FAIR Plan’s customers, have a solid understanding of coverage provided by the FAIR Plan policies, meet regulatory requirements and deliver accurate estimates based on consistent guidelines.
This training is composed of a live half-day webinar followed by 8 required self-paced online learning modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.
An additional optional module including an overview of XactAnalysis functions is available for those needing additional training with this application.
Completion of this training also includes required annual CA Fair Claims Settlement Practices training.
Your will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.
Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and timeline for completion in order to remain in good standing with your FAIR Plan training requirements.
Customized reporting is available to your firm to track your adjusters’ progress through the training. Please contact us for more information.
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