FAQ

Have questions? We'd love to help.

Yes! We love to show off our state of the art adjuster training facility. Just get in touch and we’ll set something up.
We’re happy to have couples and partners come to class together to prepare to work together as a team. We’ll need each person to create their own account and register for each class individually to ensure proper staffing for the class and fairness to other students.
We certainly aren’t the least expensive, and we’re not the most expensive. But we do believe we’re the best at what we do. Our goal has never been to see how many people we can get through our program. Our goal is to provide the highest quality adjuster training that ensures that each and every student that comes through our program is as prepared as they can possibly be for the real world of claims handling.

As you consider your options, you need to make the best choice for your budget, for your available time, and most importantly, for the type of training you need. Maybe a weekend-long introductory Xactimate class in a hotel room with 30 people is all the training you need, and maybe that’s the right training for you. We understand.

But we also understand that most of the time in life, you get what you pay for. And we have our share of students who went somewhere else first, and didn’t get the training they thought they paid for. The sad thing is, they probably did.

We keep our class size at a level that promises close attention from an instructor in a hands-on setting. We provide enough instructors for each class that your questions will never go unanswered. While classroom lecture and presentation is important in the learning process, our courses balance desk time with even more hands-on practice, working alongside our expert instructors so that you’re not just hearing about how the process works or doing Xactimate simulations from a workbook, but you’re learning by doing: measuring, sketching, identifying damage and materials, writing estimates, role playing customer interactions and more, in our huge facility built out with real-world damage mockups. When you leave CATI, you leave ready to work on real claims, in the real world. Our graduates will tell you it was worth every penny.
For new adjusters, we recommend you complete at a minimum, our one-week Adjusting 101 course to give you the basics and our one-week Xactimate 28 course to equip you to complete a proper estimate in the field. For Texas residents, or residents of a state with no license required who wish to obtain their license for Texas as a designated home state, we recommend you complete our Texas All Lines Adjuster Pre-License course, which is also one week long.

We offer many other courses on a variety of subjects that vary in length from one-hour CE seminars to one- and two-week intensive courses and everything in between.
We understand that sometimes a cancellation is necessary. Our Cancellation Policy should address most of your questions. If you have additional questions after reviewing our policy, please contact us and we’ll do our best to help.
Taking classes at CATI will certainly help you be well equipped for an adjusting career, but we do not guarantee placement with any firm. Where it is appropriate for a given course, we will discuss the typical career path for a new adjuster and also go over some tips to put your best foot forward, build your network, and land that first deployment. And our instructors are always willing to share valuable knowledge and experience regarding getting a start in the industry. Just ask.

Have a question that's not answered here? Get in touch and we'll help you out.