At CATI, we strive to conduct every scheduled course. However, certain circumstances, such as minimal enrollment or instructor illness, may result in the cancellation of a scheduled course. If a scheduled course is cancelled by CATI, a full refund or a courtesy transfer to another scheduled session will be provided, at your option.
We also understand that unforeseen events sometimes conflict with student attendance at scheduled courses. We have developed the Cancellation and Refund Policy outlined below to accommodate such events and to enable CATI to plan for appropriate space and staffing levels and ensure quality learning experiences when the participant requests cancellation.
Unless there are course-specific refund policies noted in the course description, the following guidelines will apply generally:
If a scheduled participant is unable to attend a course, they may contact us to request a refund or a courtesy transfer to a future session, subject to the notice requirements outlined below.
Notice Requirements
To cancel, the scheduled participant must contact CATI by email at training@eberls.com.
A notice of cancellation, in any form, received after 5:00 p.m. on any day will be deemed to have been received the next business day. All decisions concerning this Cancellation Policy are within the sole and final discretion of Eberl Claim Services management.
“Business day” means any day other than Saturday, Sunday or a holiday.
A courtesy transfer to a future scheduled session may be requested instead of a refund, up to 2 business days before the scheduled course date.
Certain CE-approved courses may have a minimum attendance requirement by the state. If a courtesy transfer would result in course enrollment falling below the state-required minimum attendance, the transfer will not be offered, and the refund policy above will apply. This policy is intended to protect the interests of other participants in the class who may be affected by a reduction in attendance.
All courtesy transfers must be used within one year of the original class start date, and the original course fee will be transferred to the new course. If the courtesy transfer is not completed within one year of the original class start date, the scheduled participant will forfeit the full course fee, and no refund will be issued. Courtesy transfers may be offered only once per enrollment.
An enrolled participant who is a no-show to the scheduled course will not be allowed a courtesy transfer and will forfeit the full course fee. Re-enrollment will be required to take the course at a future date.
No refund will be issued for on-demand or digital content once the course has been started by the enrollee.
Some on-demand courses have an expiration date, which is the date by which the course must be completed. Course materials will not be available to the student after that date. Refunds will not be granted for on-demand courses not completed before the expiration date.
Attendance at all scheduled sessions is required to receive completion credit for the course. TDI requirements stipulate that participants must attend at least 90% of scheduled class time to receive credit.
If you will be unable to attend the scheduled class in its entirety, we recommend scheduling your training for an alternate session. We understand unforeseen circumstances, such as illness, can unexpectedly impact your attendance. Participants are expected to notify the training administrator or their instructor as soon as practical to discuss any potential accommodation that may be granted. Accommodations are not guaranteed and will be addressed on a case-by-case basis, solely at CATI’s discretion.
Certain courses have prerequisites and/or pre-work which must be completed before the start of a scheduled class. These requirements are made clear in the enrollment information provided to participants. CATI reserves the right to deny admission to class to any participant who does not meet the prerequisite or pre-work requirements and to decline requests for refunds for students denied admission for this reason. Where feasible, a courtesy transfer may be offered to a future session to facilitate completion of the requirements.
