Desk examiners carry a claim file for its entire life cycle, working with the policyholder, contractor, field adjuster, agent, attorney, PA, and other parties to ensure superior customer satisfaction and that the insurance company pays what they owe (not a penny more or a penny less) on every single claim.
An effective desk examiner must have interpersonal savvy, the ability to read a policy, top-flight estimating skills, and the organizational prowess to keep a lot of plates spinning in the air.
