get the inside track on desk adjuster best practices

cati certified adjuster - desk examiner & desk estimator

The desk is the nerve center of the claim.

Desk adjusters—examiners and estimators—carry a claim file for its entire life cycle, working with the policyholder, contractor, field adjuster, agent, attorney, PA and other parties to ensure superior customer satisfaction and that the insurance company pays what they owe (not a penny more or a penny less) on every single claim. 

An effective desk adjuster must have interpersonal savvy, the ability to read a policy, top flight estimating skills and the organizational prowess to keep a lot of plates spinning in the air.

If you are

  • a new adjuster looking to work claims from the desk
  • an adjuster looking to transition from the field to the desk
  • an experienced desk adjuster, examiner or file reviewer looking to increase your efficiency and get more work

Then you’re in the right place! CATI’s Desk Adjuster Essentials courses will help you leverage your skills and knowledge to manage a desk and bulging claim inventory from start to finish. 

 This program includes two courses—Desk Examiner Essentials and Desk Estimator Essentials—which can be taken individually or as a package, depending on your skills and interest. We highly recommend Desk Examiner Essentials for any property adjuster, inside or out, because of the fundamental claim processes it covers. And we recommend Desk Estimator Essentials for anyone interested in learning to write estimates remotely.

What You'll Learn

In just 2-4 days, you’ll learn the fundamental skills and best practices involved in handling claims from the desk:

Desk Examiner essentials

cause of loss investigation
homeowners policy analysis
Evaluating structural, personal property and loss of use claims
property estimate review best practices
understanding & setting accurate reserves
Drafting denial letters and communicating difficult decisions
exceeding customer service expectations
time and workflow management
handling subrogation opportunities

Desk estimator essentials

remote cause of loss investigation
using digital estimating tools
identifying materials & damage remotely
TIPS & TRICKS for remote dimensioning and sketch
efficient workflows for once-and-done estimates on the fly
working with low-tech & no-tech customers
exceeding customer service expectations
hands-on practice scenarios to build confidence & efficency

2022 schedule

things to know about desk adjuster essentials

Desk Examiner Essentials is intended for emerging adjusters with little to no experience or experienced adjusters looking to transition to a desk examiner role.

Experienced desk adjusters and file reviewers will also benefit from opportunity to leverage their existing skills to greater success in their roles. 

Desk Estimator Essentials is intended for adjusters with solid Xactimate proficiency and field experience who wish to leverage their skills to write estimates from the desk. 

Those who plan to work only in an examiner type role will also benefit in their collaboration and file review skills.

On-Demand Pre-Work: Prior to the instructor-led live webinar class, class, a series of on-demand courses must be completed. You will receive additional information regarding the pre-work after you register. No certificate will be issued for individuals who have not completed this pre-work.


There are no specific prerequisite courses for Desk Examiner Essentials.

To get the most from this class, we do recommend completing the CATI Certified Adjuster: Residential Essentials course, however. While desk examiners are not typically writing scopes and estimates, we find that exainers who learn these processes firsthand are more successful in their roles as they are better equipped to review and evaluate adjuster reports and estimates.


Prior to enrolling in Desk Estimator Essentials, you must have prior field experience and solid Xactimate proficiency. 

In lieu of field experience, you may enroll in this course if you are a CATI Certified Adjuster: Residential Essentials (or previously, Residential Adjusting 101). 

You will be completing practice estimates as part of class and must have access to a computer with Xactimate installed (active license or demo version) and be able to write estimates with minimal assistance.

CATI will provide all of the instructional material you need for this class. 

You should plan to have on hand:

  • Notebook, pen/pencil & highlighter
  • Computer with access to the internet

Given the interactive exercises that will be part of these classes, for livestream webinar sessions you must be logged in at a computer, and may not log in solely on your phone. Your phone may be used for audio with your computer for video and interactivity if you prefer.

For in-person sessions, a laptop computer is recommended. If you do not have a laptop, CATI will provide one for you during class.

For practice exercises included in Desk Estimator Essentials:

  • You must have Xactimate X1 installed prior to the start of class.
  • If you do not have an X1 license, you can download a free demo version at xactware.com.

No certificate will be issued for this class unless the practice exercises are completed and turned in.

Check the course schedule to confirm whether your session will be delivered in-person at our CATI Royal Campus in Dallas or delivered virtually via livestream webinar.

CE hours are pending approval by the Texas Department of Insurance. Should they be approved prior to your scheduled class date, we will update you. 

cati certified adjuster - desk examiner essentials

cati certified adjuster - desk estimator essentials

leverage your claims knowledge toward a inside adjuster career