Our Team

Our team of highly skilled trainers have a wealth of experience in all lines of business and have completed rigorous industry certifications to ensure you receive the highest quality education.

Will Willingham

cpcu, lpcs, aic | TRAINING MANAGER

Will Willingham has been helping people and insurance companies understand loss for over 20 years. Will brings a wealth of claims experience across multiple disciplines as an independent adjuster, staff adjuster, and manager, and across multiple lines of business in auto, property, casualty, personal, commercial and excess and surplus lines, to the training and development role. He is an Xactimate Affiliate Trainer and the author of Adjustments: a novel.

Jorge Garza


Jorge Garza brings over 22 years of property claim experience as and adjuster and manager for major national carriers as well as an independent adjuster and operations manager to his role as Senior Training Specialist. Jorge is a sought after instructor, teaching classes in adjuster licensing, scoping, Xactimate, and virtual adjusting as well as lead instructor for our custom tailored carrier courses. Jorge is an Xactimate Affiliate Trainer.

Alaina Odessa


Alaina Odessa has over 16 years of experience as a coach, trainer, author, motivational speaker and television host and a Master’s degree in Human Resources. Alaina brings a wealth of expertise to the educational process and digital space as she leads the Texas All-Lines Adjuster Pre-License course and provides instructional support to a full range of CATI offerings. Alaina is an Xactimate Affiliate Trainer.

Chris Davis

sr. training & development specialist

Chris Davis brings over a decade of experience as a property and auto adjuster and claims operations manager to his role as a training specialist, helping emerging and seasoned adjusters alike to develop the critical skills needed to enjoy success in the adjusting field. A lifelong learner, Chris continually works to build his own skills and has completed multiple rigorous industry certifications including reaching the status of Xactimate Affiliate Trainer.