Our Team

Our team of highly skilled trainers have a wealth of experience in all lines of business and have completed rigorous industry certifications to ensure you receive the highest quality education.

Will Willingham

cpcu, lpcs, aic | DIRECTOR OF TRAINING

Will Willingham has been helping people and insurance companies understand loss for over 20 years. Will brings a wealth of claims experience across multiple disciplines as an independent adjuster, staff adjuster, and manager, and across multiple lines of business in auto, property, casualty, personal, commercial and excess and surplus lines, to the training and development role. He is an Xactimate Affiliate Trainer and the author of Adjustments: a novel.

Chris Davis

sr. training & development specialist

Chris Davis brings over a decade of experience as a property and auto adjuster and claims operations manager to his role as a training specialist, helping emerging and seasoned adjusters alike to develop the critical skills needed to enjoy success in the adjusting field. A lifelong learner, Chris continually works to build his own skills and has completed multiple rigorous industry certifications including reaching the status of Xactimate Affiliate Trainer.

Jorge Garza


Jorge Garza brings over 22 years of property claim experience as and adjuster and manager for major national carriers as well as an independent adjuster and operations manager to his role as Senior Training Specialist. Jorge is a sought after instructor, teaching classes in adjuster licensing, scoping, Xactimate, and virtual adjusting as well as lead instructor for our custom tailored carrier courses. Jorge is an Xactimate Affiliate Trainer.

Alaina Odessa


Alaina Odessa has over 16 years of experience as a coach, trainer, author, motivational speaker and television host and a Master’s degree in Human Resources. Alaina brings a wealth of expertise to the educational process and digital space as she leads the Texas All-Lines Adjuster Pre-License course and provides instructional support to a full range of CATI offerings. Alaina is an Xactimate Affiliate Trainer.

Addison Miller


Addison Miller has been handling auto, residential, and commercial claims for 10 years, during which time he also had responsibility to train adjusters and manage large and small catastrophe operations. Addison attributes much his success while handling claims, training, and managing to keeping on the cutting edge of claims technology while implementing the technology into his claim handling and catastrophe operations. Addison holds the Xactimate Affiliate Trainer designation.