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Will Willingham

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Education

2004 • Chartered Property Casualty Underwriter (CPCU) 2007 • Legal Principles Claim Specialist (LPCS) 2001 • Associate in Claims (AIC)

Notable awards

Profile

Between the field, the desk and the classroom Will Willingham has 20 years of experience as an adjuster, manager and trainer for insurance companies and as an independent adjuster across property, auto and casualty lines of business. Will is the author of Adjustments: a novel.

Courses

1
CFP CALIFORNIA FAIR PLANS IA FINAL ASSESSMENT
Expires After: 1 year

Congratulations on completing all of the modules required for the California FAIR Plan adjuster training!

The final step to conclude this training and certification is successfully completing the following final assessment. Please note all required modules must be complete before you will be allowed to access the assessment.

 


This training is offered as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

This training is composed of 8 required modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.

An additional module including an overview of Xactanalysis functions is available for those needing additional training with this application.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and the timeline for completion in order to remain in good standing with your FAIR Plan training requirements.


The chart below indicates your progress in the completion of the Field Adjuster Training & Certification.


The assessment is composed of 5 individual quizzes. You must score 70% on each quiz to proceed to the next. If you do not successfully pass a quick, you may click the Retake Quiz button to attempt again.

To begin click Start Course below.


 

2
CA FAIR PLAN: CLAIM HANDLING GUIDELINES
Expires After: 1 year

This course will guide you through an understanding of the CA FAIR Plan Claim Handling Guidelines and ensure consistent delivery of the highest quality on every file.

Objectives:

  • Review and understand inspection timelines and the process for setting reserves.
  • Review and understand the various types of reports and when they are due.
  • Review and understand expectations regarding damage and repair estimates.
  • Review and understand expectations regarding loss investigation.
  • Review and understand determination of value and amount of loss.
  • Review and understand the difference between and procedures for handling inquiries and complaints.
  • Review and understand your role in investigating foreclosure status and fraud detection.

This training is offered exclusively as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

For more information on this program, please visit the certification page. 

This training is composed of 8 required modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.

An additional module including an overview of Xactanalysis functions is available for those needing additional training with this application.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and the timeline for completion in order to remain in good standing with your FAIR Plan training requirements.


The chart below indicates your progress in the completion of the Field Adjuster Training & Certification.

 

At the completion of this course, you receive a certificate and may proceed to the next course in the queue by visiting the Courses tab on your student profile. You must take the courses in the order listed above.

We suggest you review the short video below to assist you in finding your way around the CATI student portal.

 


 

3
CA FAIR PLAN: DWELLING PROPERTY POLICY
Expires After: 1 year

This course will guide you through an understanding of the Dwelling Property Policy to ensure accurate coverage application on every claim.

Objectives:

  • Using a simple framework of a map, understand basic principles of policy review.
  • Review and understand property covered by the FAIR Plan’s Dwelling Property Policy.
  • Review and understand perils insured under the policy.
  • Review and understand benefits and coverages provided by the policy.
  • Review and understand policy definitions, conditions and other pertinent terms.

This training is offered exclusively as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

For more information on this program, please visit the certification page.

This training is composed of 8 required modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.

An additional module including an overview of Xactanalysis functions is available for those needing additional training with this application.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and the timeline for completion in order to remain in good standing with your FAIR Plan training requirements.


The chart below indicates your progress in the completion of the Field Adjuster Training & Certification.

At the completion of this course, you receive a certificate and may proceed to the next course in the queue by visiting the Courses tab on your student profile. You must take the courses in the order listed above.

We suggest you review the short video below to assist you in finding your way around the CATI student portal.

 

4
CA FAIR PLAN: FIELD ESTIMATING GUIDELINES
Expires After: 1 year

This course will guide you through an understanding of the the FAIR Plan’s estimating guidelines and expectations to ensure consistency of practice across all claims.


Objectives

  • Review and understand general estimating guidelines, expectations for temporary repairs and debris removal.
  • Review and understand proper Xactimate parameters and appropriate application of depreciation, overhead and profit and sales tax.
  • Review and understand expectations for necessary photos of interior and exterior, damage and non-damage areas.
  • Review and understand expectations and guidelines for roof damage estimates.
  • Review and understand expectations and guidelines for claims for damage to elevations, other structures and other exterior items.
  • Review and understand expectations and guidelines for interior damages and personal property.
  • Review and understand guidelines for investigating and documenting mechanical system damage.

This training is offered exclusively as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

For more information on this program, please visit the certification page. 

This training is composed of 8 required modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.

An additional module including an overview of Xactanalysis functions is available for those needing additional training with this application.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and the timeline for completion in order to remain in good standing with your FAIR Plan training requirements.


The chart below indicates your progress in the completion of the Field Adjuster Training & Certification.

At the completion of this course, you receive a certificate and may proceed to the next course in the queue by visiting the Courses tab on your student profile. You must take the courses in the order listed above.

We suggest you review the short video below to assist you in finding your way around the CATI student portal.

 

5
CA FAIR PLAN: DEPRECIATION GUIDELINES
Expires After: 1 year

This course will guide you through an understanding of the appropriate application of depreciation in compliance with regulatory requirements and the California FAIR Plan.

Objectives:

  • Ensure depreciation is applied and justified correctly during the claim handling process according to regulatory requirements.
  • Ensure depreciation is applied and justified correctly during the claim handling process according to FAIR Plan procedures.
  • Ensure depreciation is applied and justified correctly during the claim handling process according to Xactimate parameters & specifications.

This training is offered exclusively as part of the Field Adjuster Training & Certification provided by the California FAIR Plan.

For more information on this program, please visit the certification page. 

This training is composed of 8 required modules. Upon the completion of the 8 required sections, you will complete a final assessment. A passing score of 70% is required to complete the certification. You may retake the assessment as needed in order to pass.

An additional module including an overview of Xactanalysis functions is available for those needing additional training with this application.

You will have access to this training and all material and resources for 365 days from the date of registration. Material may be updated as warranted during that time.

Additional modules may be released throughout the year. The module will be automatically added to your CATI student profile and you will receive notification of the module’s availability and the timeline for completion in order to remain in good standing with your FAIR Plan training requirements.


The chart below indicates your progress in the completion of the Field Adjuster Training & Certification.

 

At the completion of this course, you receive a certificate and may proceed to the next course in the queue by visiting the Courses tab on your student profile. You must take the courses in the order listed above.

We suggest you review the short video below to assist you in finding your way around the CATI student portal.

 


 

6
Amica Advanced Scoping
Expires After: Does not Expire

This carrier-specific course is by invitation only to Amica personnel.